Job Detail

Responsibilities:

•            Provide leadership, and that contractual commitments are met and exceeded.

•            Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.

•            Ensuring business policies and processes are effectively communicated and implemented within the contract.

•            Ensure the provision of health and safe working conditions, and that both clients and Company health and safety policy and process is effectively implemented across both CBRE services and sub-contractors’ activities and are regularly reviewed

•            Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery.

•            Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.

•            Management and Ownership on delivering the TSM Monthly Meeting Pack, including invites for all meetings

•            Working with other Operational managers to ensure the collaborative development of the business, effective teamworking, and support to colleagues.

•            Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.

•            Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.

•            Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.

•            Promoting and maintaining the core Values of CBRE

•            Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.

•            Delivering effective business communication through advice, review, leadership and direct contribution

•            Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts.

•            Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and can reach their full future potential

•            Provide support to TSM buddy during annual leave/sickness

•            Deliver internal Contract Reviews on Regional performance/risks and opportunities

Accountabilities

•            Reporting to a CBRE Account Manager.

•            Accountability to the CBRE functional heads, as appropriate.

•            Accountable day-to-day to the relevant client contacts.

•            Line management responsibility for a contract team and indirectly for relevant sub-contractors.

•            Financial responsibility for the delivery of Plan commitments for the contract.