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Senior Surveyor / Associate Director - Property Management

Manchester , United Kingdom

Ref#: 9677251389

Date published: 23-Mar-2021

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About the Team
CBRE are looking for an exceptional surveyor to join the North West Property Management Team. Based in Manchester you will be the lead surveyor responsible managing a portfolio of assets across various clients, both local and national, with a particular focus on offices, mixed-use retail and industrial logistics.  It is therefore preferable that you have previous experience in managing a range of asset types and have a strong focus on client relationships and customer service. 

The Northern Property Management team are responsible for managing properties across a number of key clients throughout the country including CBRE Global Investors, Harbert Corporation, Manchester United Football Club, and Deutsche Asset Management. 

The Manchester team specifically comprises 8 fee earners and has ambitious plans to grow through existing and new clients. The team is friendly, sociable and dynamic and offers several opportunities including:

Interested and varied work across asset classes. 
Client facing role with the opportunities to lead client relationships and grow instructions. 
Structured training and career progression
A strong internal support network. 

Key Responsibilities

Manage the transition of client/properties in and out of CBRE management
Responsibility for compliance relating to sites under their control, taking action or escalating any issues relating to non-compliance
Carry out property inspections
Responsibility for taking the appropriate action in response to any legal notice received in relation to a managed property
Responsibility for preparing data for client meetings
Attending client meetings, ensure recording of minutes and carrying out of actions arising
Reading of leases and ensuring accurate data is maintained on the property management system
Ensure rent demands are raised accurately and on time
Provide recommendations to clients to recover rent and other sums due under the lease terms
Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales, subject to approval by line manager
Ensure all tenant application fee invoices are raised and paid promptly
Work with the on-site facilities teams to review and obtain approval of service charge budgets
Review service charge cash flows and budgets subject to client requirements
Approve service charge year end reconciliations in accordance with RICS guidelines / client instruction
Identify and progress opportunities for cross-selling activities
Responsibility for arranging and chairing occupier meetings and occupier liaison as required
Ensure recording of minutes of occupier meetings and 1-2-1 meetings are completed and all actions arising from the meeting are dealt with
Take appropriate action for all forthcoming lease diary events
Identify opportunities for providing additional services to clients and provide appropriate recommendations.
Review tenant applications and prepare client recommendations
Be fully conversant with, and adhere to, the rules and procedures contained in the Company’s FCA Insurance Business Compliance Manual
Explore opportunities for new business generation and be an efficient presenter

Key Skills/Knowledge

Ideally RICS qualified although property management experience is considered more important
Constantly updating knowledge of legislation relating to property management
Able to build and maintain client relationships and internal relationships with other service lines
Use and grow knowledge of law relating to property management in order to make recommendations to the client
Understand and grow knowledge of the clients’ investment objectives
Be able to recognise opportunities for selling additional services to clients, including cross-selling
Able to build and maintain tenant / customer relationships
Be able to apply legal principles of tenant applications for consent and the processes to be followed
Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including the terms of the lease
Understand credit control methods
Able to use IT software such as Word, Excel and other databases
Understand and use industry / CBRE specific IT applications
Able to contribute to the team and department business plans
Able to work as part of a team, supporting other team members and assisting the lead Director in the department in the running of the team. 
Build and maintain relationships with other parts of the wider CBRE service lines


We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.


CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year.

CBRE offers a range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.

In central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton.