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Project Support x 2

Doncaster , United Kingdom

Ref#: 9677251898

Date published: 26-Apr-2021

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BT ACCOUNT
Project Support 1 (PjM support) 
Role Description
Reports To
PMO Director
1. Being part of a team 
* Contribute to strong team ethos and be role models for RISE values and Behavioural Pillars
* Support line manager with administrative duties to enable them to deliver the account management required for the MSA
* Support line manager and PGO to create strong team ethos
2. Client relationship
N/A
3. Reporting 
* Work with Reporting, Data & Platform and Governance teams and assist with any data gathering necessary to support performance management reporting (KPI’s and SLA’s)
4. Process/Playbook/Toolkit
* Proactively undertake key admin tasks on behalf of PjM team (as described in Playbook); including:
* Input NOW’s (BT process) for programmes of work
* Check Biodiversity Register prior to projects commencing on site 
* Support project audits (for KPI reporting)
5. Technology platform 
* To be a ‘system expert’ for the utilization of Kahua 
* Input BT finance codes into Kahua (critical for BT Finance / BT Taxation team) 
* Support Kahua data input for Spruce and other programmes of work (including target milestones)
* Proactively assist PjM’s to close down projects in a timely manner in Kahua (including chasing suppliers for their invoices, closing statements)
6. Project management delivery
* Proactively support PjM team, including:
* Agreeing fees and arranging PO’s from BT for Civils compounds (BT process)
* Procuring drawings for Civils compounds for Planning Applications (from Ordnance Survey) 
* Obtaining drawings from BT records office  
* Raising BT PO’s for all programmes of work e.g. IIP, Spruce, Sync Antenna  
* Monitoring and prompting PjM’s for updates on Programme of works including Spruce, Raised Floors and Fleet projects 
* Keeping the schedules updated and identifying any changes to programmed dates
7. Financial
* Proactively support PjM team with financial aspects, including:
* Input BT finance codes into Kahua (critical for BT Finance / BT Taxation team) 

8. Audit and QA
* Assist Process and QA Manager with scheduling regular audit review across all live projects
* Assist the above with input into schedule monitoring results and performances of individual project managers
9. Internal CBRE relationships
* Develop and maintain relationships with other parts of CBRE operating on the BT account to facilitate joined up meetings 
10. Knowledge Sharing/ Lessons Learned
* Promotes CBRE and shares good practice
* Willingly give advice to colleagues and share ideas for improvement and lessons learnt
11. Be a good CBRE employee
* Complies with CBRE QHSE policies and procedures 
* Demonstrates desire for continuous personal development
* Demonstrates ownership 
* Reacts quickly to customer issues (and escalates to line manager) with a sense of urgency for resolving problems.
* Communicates in a friendly, warm, open and honest way with customers which presents a great image of CBRE