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Lead Systems Engineer

London , United Kingdom

Ref#: 9677251366

Date published: 22-Mar-2021

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General Description
Provide customers with support based on the customer’s technical problems related to their building systems as well as provide on-site and remote technical support to installers, and subcontractors.  Responsible for creating control databases and setup control systems based on project specification and/or sales proposal.  May be required to perform field start-up and system commissioning tasks.

Principle Duties and Responsibilities
  • Responsible for leading a team creating a culture of inclusion, ethics and hard work. 
  • Facilitates in implementing processes and guidelines within the team. 
  • Oversees Day to Day team performance and operations.
  • Performs programming of control applications using various software tools to support operator workstations, DDC field panels and third-party integration devices connected through multiple communications protocols.
  • May be required to perform job-site system checkout, commissioning and testing of control applications, to verify proper operation according to project specifications, sales proposal and design documentation.
  • Develop system graphic displays, according to project specifications or sales proposal.
  • Provides remote technical support to installers and customers.  May be asked to provide on-site technical support to installers and customers.
  • Performs system analysis and diagnostics.  Isolate and troubleshoot problems, take corrective action if possible.
  • Answer customer’s calls by telephone and/or email to determine the nature of the problem and responds to each situation by assessing customer’s needs and provide clear and accurate responses to customer.
  • Articulates resolution to a customer’s problem clearly both in verbal and written communication.  The resolutions must be explained to the customer in a format that is understandable to the customer.  Facilitates resolutions that are in the best interest of the customer and ESI.
  • Isolate and troubleshoot problems, take corrective action if possible.
  • Document problem and resolution and report findings back to Account Executive for customer follow-up.
  • If required, re-create customer problem in-house for the purpose of testing solutions.
  • Prepare accurate paperwork.
  • Responsible for keeping the customer and ESI management advised of any outstanding and reoccurring problems with products, services, or customers.
  • Communicates regularly suggested improvements to the various communications and interactions with ESI, by the customer.
  • Part of an on-call rotation for after hour’s response to customer’s.

Person Specification
Education
  • Required – Associate Degree in HVAC, Electrical or Mechanical, minimum three years industry experience, or minimum one year experience as a Systems Support Representative with Environmental Systems.
  • Preferred – Bachelor’s Degree in HVAC, Electrical Engineering or Mechanical Engineering 
Work Experience
  • Preferred – Minimum three year work history in HVAC or similar industry.
Knowledge
  • Experience with control and HVAC systems and their terminology. 
  • Must possess a thorough knowledge of the use, setup and operation of Windows-based computers and desktop applications such as MS-Word and MS-Excel. 
Skills
  • Must possess excellent verbal and written communication skills
  • Must exhibit a professional attitude
  • Must maintain a clean and neat appearance
Functions
  • Must be flexible with schedule, including working some nights and holidays when requested.
  • Must be willing to travel including some overnights.
Certificates, Licenses, Registrations
  • A valid driver’s license with a good driving record for applicable vehicles, without restrictions, or limiting conditions.  (Corrective lenses permitted)