PURPOSE OF THE JOB
Provide support and leadership to the Contract Support teams nationally. To act as champion on the account assisting them through periods of change. To also provide financial and administrative support to the Account Director
MAIN DUTIES AND RESPONSIBILITIES
•Understand the needs of the Account, both internal and external stakeholders. Use this knowledge to anticipate requirements and proactively put measures in place to meet these needs.
•Accessible to all stakeholders as central support.
•Build customer relationships and demonstrate added value of CBRE central support.
•Promote the reputation of the Account through quality and standards, e.g. KPIs, payments team league tables etc.
•Support and develop the current Account contract support team. Regular online support at each site, concentrating on those sites requiring more support. Take the lead in contract support meetings and keep the team abreast of any updates or developments as required.
•Solve contract support queries quickly and efficiently.
•Induct and train new contract support to the standard required. Set out early the development plan and expectations and manage the development of new starters.
•Support F&CSM (Finance & Contracts Manager) in recruitment of new contract support.
•Proactive management of KPIs: invoice pool, debt, WiP and OPOs.
•Ensure all monthly/weekly contract support deadlines are met by the whole contract support team. Anticipate any potential issues and support and implement solutions where necessary.
•Use monthly contract support KPI statistics to highlight areas of weakness in the team and put measure in place to report poor performance and improvement measures
•Systems champion for all systems used within the Account
•Monthly MA and PR billing support for the Account
•Support in raising all annual subcontractor purchase orders. Support onsite CS and CMs to improve data quality for PO requests and improve efficiency of PO request/approval process.
•Attend monthly Contract Reviews.
•Assist Finance & Contracts Manager and Account Director in compilation of monthly Account Review.
•Identify Account weaknesses; suggest and implement improvement plans.
•anage time adequately to allow sufficient time to offer online support and where required onsite support to CS
•Achieve results within quality and time restraints.
•Perform with an understanding of business requirements and changes and ensuring continuous improvement.
•Actively participate in a diverse and effective team.
•Convey messages and ideas clearly and openly. Involve people and influence decisions.
[Essential] A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.
[Desirable] Higher educational qualifications to ‘A’ level/HNC/D or degree would be beneficial or equivalent.
[Essential] Good PC based skills, with experience in Word/Excel and Outlook – intermediate to advance level.
[Desirable] PowerPoint and Access.
[Desirable] 3 years’ experience in a similar role or be identified as a high performer ready to take the next step
[Desirable] Good knowledge of Dynamics AX and supporting NMS systems.
•Must demonstrate a strong sense of customer focus.
•Excellent verbal, and good basic standard of written, communication skills.
•Self-motivated and systematic.
•Results/ task orientated, attention to detail and accuracy.
•Excellent time management and organisational skills.
•Commitment to continuous improvement.
•Ability to work as part of a team, as well as independently.
•Committed to customer service delivery.
•Reliable and committed.
•Confidential and discrete approach.
•Be flexible to work outside core office hours from time to time and travel to various customer sites globally if requested