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Credit Controller

Glasgow , United Kingdom

Ref#: 9677251241

Date published: 16-Mar-2021

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Role Summary 

Working within the property accounts team you will be responsible for efficient day-to-day accounting management of a varied portfolio of clients, ensuring that all KPI’s and SLA’s are achieved.

Key Responsibilities 

  • Effectively manage workload across portfolio
  • Adhere to all credit control processes and develop where necessary 
  • Collection of all outstanding charges within lease terms and internal/external SLA’s
  • Reduce aged debt through pro-active collection techniques
  • Minimise risk across portfolio through regular review and arrears management
  • Promote and develop relationships with key contacts throughout the business
  • Hold regular meetings/con calls with property managers/Surveyors to review client portfolios
  • Manage queries to resolution through investigation, reconciliation and escalation 
  • Recommend appropriate action bailiff/legal/forfeiture and  manage case to conclusion
  • Ensure all systems information is up to date and accurate and clearly demonstrates actions taken
  • Attend client meetings to discuss portfolio
  • Creation of required client reports
  • Manage payment plans/Hardship accounts
  • Recommend bad debt write offs and create bad debt provisions
  • Maintain mailboxes and ensure all documentation is filed correctly
  • Assist in raising profile of credit control team with all departments
  • Assist cashiering team with allocation of monies and maintenance of accounts 
  • Work collaboratively with other departments to ensure excellent service

Person Specification
  • Good interpersonal skills and ability to quickly form professional relationships with colleagues and clients at all levels of seniority
  • Maintains a positive attitude towards routine tasks
  • Accurate and exceptional attention to detail
  • Pro-active and enjoys working autonomously and as part of a wider team
  • Confident and assertive where required
  • Flexible approach to work
  • Team player who deals effectively with colleagues and clients
  • Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
  • Ability to remain calm under pressure
  • Exceptional organisational skills
  • Ability to achieve targets and strive for continual improvement

Skills required 
  • Good IT skills (Word, Excel, MS Outlook).  Previous experience of working on multiple platforms 
  • Excellent communication skills, both verbally and in writing
  • At least 18 months experience working within credit control function 
  • Good understanding of credit control procedures and techniques 
  • Knowledge of legal proceedings 
  • Property knowledge would be advantageous
  • Experience of working in target driven environment
  • Experience of working in high transactional environment


We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.


CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year.

CBRE offers a range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.

In central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton.