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Contract Support

London , United Kingdom

Ref#: 9677251280

Date published: 12-Mar-2021

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CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support (Administrator) to join the team located near London Bridge, London. The successful candidate will be responsible for providing exceptional customer service, comprehensive financial and administrative services to the client and the contract.

Role Summary: 

  • Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
  • Positively respond to both our internal and external customers through effective communication and personal accessibility.
  • Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized
  • Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers
  • Compilation of the Contract Review pack
  • Conduct supplier surveys on MySupplier – where applicable
  • Compilation of the Customer Monthly Management Report
  • Liaise with the client regarding payment of invoices
  • Helpdesk: including but not limited to; logging, distributing and closing of reactive calls on desired system – where applicable
  • Continually develop systems to maximize efficiency benefits for the customer and GWS
  • Update labour allocations to ensure accurate client reporting

  • Support the preparation and delivery of monthly Contract and Account Reviews
  • Co-ordination of the billing application, calculating margins, raising invoices and submitting to client
  • Chase any debts to keep within contractual terms
  • Creation and review of management reports such as P&L, WIP, Debt, OPO's & Invoice Pool
  • Raise Purchase Orders
  • Review open Purchase Orders
  • Policy and procedure compliance
  • Process supplier invoices and resolving any queries
  • Comprehensive spend tracking
  • Weekly report submission to include WiP, Debt, Invoice Pool and OPO updatesDrive high quality financial performance to influence P&L result
  • Ad-hoc reporting as requested by Business Unit or Business/Finance

  • Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE requirements
  • Report and management of work management system
  • Log in hazards & customer feedback on the QHSE Management Portal
  • Subcontractor reviews - where applicable
  • Logbooks compliance
  • Maintain eLogbook’s – where applicable

  • Timesheets management
  • Organise training for the team
  • Update of the team attendance planner
  • Arrange agency cover and submitting hours on portal
  • Culture carrier and promotes best practice
Experience Required: 
  • Awareness of the facilities management industry
  • Strong PC skills, MS Office
  • A good working knowledge of IT Microsoft applications i.e. Word, Excel, PowerPoint
  • Demonstrate good presentation skills
  • Ability to plan and prioritise
  • Have strong organisational skills, for records management etc
  • Understand the requirements to deliver the highest level of customer service with excellent attention to detail, communication and people skills and the ability to operate in a confident, polite and approachable manner
  • Experience at interfacing at all levels throughout an organisation
  • PC Literate – understanding of how to use the technology as a tool
  • Communication and presentation skills at a high level
  • Demonstrable understanding of the FM operation and management of a range of services
  • Flexibility may be required within your working hours to accommodate the operation

About CBRE Global Workplace Solutions: 
As one of the business units in CBRE, Global Workplace Solutions provides end-to-end services across the complete lifecycle of the workplace, helping to improve business operations and reduce cost. As a one-stop solutions provider with a broad array of long-term customers and customized services, Global Workplace Solutions has delivered US$3 billion in savings to customers over the past ten years.

CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (in terms of 2014 revenue). The Company has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwide