Job Title: Centre Administrator (level 1)
Reports To: Centre Manager/Centre Director
Role Purpose: To provide proactive and efficient administrative support to the centre management team, ensuring the highest level of customer service at all times.
? To provide general administrative support to the centre management team as required eg. taking minutes at meetings, typing, photocopying, distribution of post etc.
? To promote and maintain a pleasant and efficient working environment within the scheme, and specifically the management suite, including the following:
o Stationary is available
o Office equipment is kept in good working order
o Efficient filing system is in place, both for the physical and digital versions
o General cleanliness, tidiness and organisation are monitored.
? To be the initial contact between the management office and the schemes nominated IT support provider and to assist colleagues with resolving related issues.
? To maintain the management office IT equipment inventory.
? To raise purchase orders for goods and services using the P2P (Purchase to Pay) system.
? To assist the Centre Director with the monitoring and reporting systems of the service charge budget and expenditure relating to the site.
? If relevant to the scheme to manage the petty cash for the centre, ensuring that CBRE processes are followed at all times.
? To respond to all lines of communication ensuring that all queries are dealt with or passed to the relevant person.
? To greet visitors to the management suite in a welcoming and professional manner.
? To assist the Centre Director and property surveyor with maintaining the void unit status schedule.
? To support the management of the schemes rates mitigation programme.
? To assist the team with producing weekly, monthly and quarterly reports on all aspects of centre performance.
? To maintain records of accidents/incidents at the property.
? To develop and maintain the positive image of the centre in its location.
? To maintain an awareness of and report to the Centre Director all local issues that may impact on the value of the Centre.
? To develop excellent relationships with tenants, ensuring that queries are dealt with efficiently and that they receive the highest level of customer service.
? To develop excellent relationships with key stakeholders associated with the property eg. service partners, surveying colleagues, local authority.
? To understand and comply with all Company policies, notably Health, Safety and Environmental policies.
? To assist where required with the smooth and efficient operation of the centre.
? Any other duties in accordance with the needs of the business.
? Previous administration experience in a customer focussed environment.
? IT literate, able to use MS Office and company specific IT systems.
? Able to communicate effectively verbally and in writing.
? Excellent customer service and interpersonal skills.
? Excellent organisational skills.
? Able to work as part of a team, supporting colleagues, as well as using own initiative.
? Awareness of legislation relating to Health, Safety and Environment.
? Understand how the industry and the company functions
? Able to understand and apply all procedures relating to work activities
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.